1.What should I do if I keep failing when using Einstar Vega for calibration?
Method 1: Wipe the back of the Einstar Vega to make the camera window cleaner and confirm that the camera is unobstructed during calibration.
Method 2: Increase the brightness of the camera under HD mode.
Method 3: If you still cannot pass the calibration after doing the 1 & 2, you can visit Submit a ticket : Einstar Support and submit a ticket regarding this issue.
2. How long can Einstar Vega continue to run after being fully charged?
If running the Einstar Vega continuously, the duration is approximately 90 minutes.
(depending to some extent on the usage scenario)
3. What should I do if there is an error while installing StarVision and it cannot be installed successfully?（WinOS)
After downloading the StarVision installation package, you need to pressurize the entire folder and run the EXE file within it (both files are indispensable)
4. What should I do if I want to turn on Einstar Vega's texture light?
1. Active "Acquire Texture".
2. On the left window, click the window button below.
3. Adjust the brightness of the LED.
5. How to export project files or log files from Einstar Vega?
1. Connect VEGA to StarVision and click on "File transfer"
2. Export log steps:
3. Steps to open the log directory:
4. Export project steps
(requires importing VEGA's internal projects into the workspace first):
6. When I use a USB-C cable to connect Einstar Vega to my computer, I find that I cannot transfer data or there are abnormal data transfer issues when I turn on StarVision. What should I do?
You can troubleshoot the problem one by one, and if it still doesn't work, you can visit Submit a ticket : Einstar Support and submit a ticket regarding this issue.
1. The firewall permission on the computer side does not allow StarVision;
You can follow the pic below to set:
2. The account used by the you to log in to the OS does not have Admin permission and cannot operate the firewall;
3. Your computer is equipped with third-party security software (antivirus software) for further restriction;
4. You did not use the original USB-C data cable, make sure you use the high-speed data transmission cable;
5. Poor contact of the Type-C port on your computer end;