Einstar Vega ''File Transfer'' Issue

Hardware & Software Version

Scanner Model: Einstar Vega 

Operating System: Windows / MacOS

Introduction

If you don't receive a notification for File Transfer Mode on your Einstar Vega scanner, the issue may be related to missing software updates, incorrect connection methods, or system restrictions. This guide provides step-by-step instructions to resolve file transfer issues.

Tools Required

• Einstar Vega scanner
  
  
• A PC running Windows / MacOS
  
  
• Proper USB Type-C cable
  
  
• StarVision software (latest version)
  
  
• Administrative privileges to modify system settings

Error Description Symptoms

• No notification on the scanner for File Transfer Mode when connecting the PC
  
  
• Scanner not recognized in StarVision software.
  
  
• Connection issues persist despite physical connectivity.

Occurrence

• This issue happens when StarVision software is not running or outdated.
  
  
• Occurs when the proper USB Type-C cable is not used.
  
  
• May be caused by firewall or security software restrictions.

Solution

Step-by-Step Instructions

1. Ensure Proper Software and Connection
   • Connect the Einstar Vega scanner to your PC via a proper USB Type-C cable.
     
     
   • Run the latest StarVision software on your PC. If it is not up to date, please download the latest version in the following link: Download StarVision (PC Software for Einstar Vega) : Einstar Support
     
     
   • Click to the "Connect Scanner" in the StarVision software
     
     
     
     
2. File Transfer Notification
   • You should receive a notification on your scanner with the options "File Transfer" and "Charging Only".
     
     
   • Select "File Transfer".
     
     
     
   • Your scanner should now be detected in StarVision software.
     
     

*If you still encounter the connection issue, please follow the instructions as below:

1. Check Firewall and Security Software Settings
   • Ensure firewall permissions allow StarVision software.
     
     
     
   • Verify that your Windows user account has Admin permissions.
     
     
   • Disable third-party security software temporarily if needed.

Verification 

• The Einstar Vega scanner appears in StarVision software.
  
  
• File transfer mode activates without errors.
  
  
• The scanner remains connected without interruptions.

Preventive Measures

• Keep StarVision and Einstar Vega softwares updated.
  
  
• Use only original high-speed USB Type-C cables.
  
  
• Regularly check firewall and security software settings.

Note: If the problem persists, contact Einstar Vega support for further assistance.